ABOUT SHIPPING | GLITCH COFFEE ONLINE STORE
The shipping fees for products purchased from our online store are as follows:
Domestic Shipping | GLITCH COFFEE ONLINE STORE
| Domestic shipping (excluding Hokkaido and Okinawa) | 500 yen |
| Hokkaido, Okinawa | 900 yen |
| Goods | Nationwide flat rate of 900 yen |
| Total amount over 5,000 yen | free shipping |
What happens after you place an online order?
For regular delivery of coffee beans and other items, we use Japan Post's Click Post.
Once the product arrives, it will be delivered to your mailbox. We use Click Post to keep delivery costs down, so we cannot accept requests to specify a delivery date. Thank you for your understanding.
Once your order has been shipped, we will send you a tracking number via email, so please check it.
The estimated delivery time for your item is between 3 and 10 days (normally it will take between 3 and 5 days).
Issuance of receipt | ISSUANCE OF RECEIPT
No invoice is included with your purchased item.
If you would like a receipt, please contact us at the following email address (hello@glitchcoffee.com).
When doing so, please also include the four-digit order number beginning with #, the recipient's name, and any notes.
Regarding product shortages and returns | MISSING OR RETURNED PRODUCTS
If you receive a different product, if it is damaged or missing,
We apologize for the inconvenience, but please contact us at this email address (hello@glitchcoffee.com) within one week of arrival with the following information.
Once our staff has checked the situation, we will send you a new item at our expense.
① Your name ② Your order number ③ Details of the discrepancy
Please note that we cannot accept returns due to customer convenience.
Once the product has been shipped, we will not accept cancellations due to customer convenience.
We apologize for any inconvenience caused, but if the product is not what you expected, you ordered the wrong size or quantity, there were duplicate orders, or you would like to cancel after all, we will classify all of these reasons as being due to the customer's convenience.
If you are unable to receive your package and it is returned to us because you have not followed the procedure for redelivery indicated on the delivery slip, we regret to inform you that we will not be able to resend the package.
If you are not at home to receive the parcel, please contact the delivery company using the contact details listed on the delivery slip and arrange for redelivery.
Reshipment due to incorrect address | RESHIPMENT DUE TO INCORRECTLY ENTERED
Please note that if the address you entered is incorrect and the product does not arrive, we will not be able to resend the product.
When checking out, please double check that you have entered your address and other details correctly.
International Shipping | INTERNATIONAL SHIPPING
As of May 2024, it is available in nine countries.
*The service area will be expanded gradually.
As of May 2024, countries are supported.
■Hong Kong / Taiwan / China / Thailand / Singapore / Malaysia / South Korea / Philippines
| Amount | EMS |
| ~500g | 2,400 yen |
| 501g - 1,000g | 3,700 yen |
■USA
| Amount | EMS |
| ~500g | 4,400 yen |
| 501g - 1,000g | 5,850 yen |
About international shipping | INTERNATIONAL SHIPPING INFORMATION
Please allow approximately 1 to 2 weeks for overseas deliveries to arrive.
No refunds or returns will be accepted unless the product is defective.
For overseas shipments, we will use Japan Post EMS.
Please note that shipping costs vary depending on your country and order weight.
If the product does not arrive due to delivery issues or customs closures,
Please note that we cannot provide refunds or reship products in the event of significant delivery delays.
Each country's customs office has import regulations over which we have no control.
Please note that import fees and taxes may apply depending on the regulations of each country.
Our shop will not be responsible for paying any import fees under any circumstances.
Delivery to your designated address depends on the standard delivery time of the destination country's courier and the customs clearance time of that country, if there are import duties. Accordingly, we do not guarantee country-specific delivery lead times and are not responsible for delays after the package has been picked up by the carrier.
Products purchased on this website will be delivered to the address you specify in the "Shipping Information" field during checkout. We are not responsible for any delays that are not foreseeable or that are not caused by us.
Once your item has been shipped, you will receive a confirmation email.
This email may include a link to track your shipment.
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