ABOUT SHIPPING | GLITCH COFFEE ONLINE STORE
Please see below for shipping charges for items purchased from our online store.
Domestic Shipping | GLITCH COFFEE ONLINE STORE
| Domestic delivery (excluding Hokkaido and Okinawa) | 500 yen |
| Hokkaido, Okinawa | 900 yen |
| Goods | 900 yen nationwide |
| Total amount 5,000 yen or more | free shipping |
About the process after ordering online
For regular delivery of coffee beans, etc., we use Japan Post's Click Post.
After the product arrives, it will be posted by post. Since we use Click Post to reduce shipping costs, we are unable to specify the arrival date. Please note.
After shipping is complete, we will send you the tracking number via email, so please check it.
Please note that the estimated delivery time for the product is 3 to 10 days (normally, the estimated delivery time is 3 to 5 days).
ISSUANCE OF RECEIPT
Purchased products do not come with an invoice or receipt.
If you wish to receive a receipt, please contact us at this email address (hello@glitchcoffee.com).
At that time, please also include the 4-digit order number starting with #, the addressee, and the contents of the proviso.
Regarding product shortages and returns | MISSING OR RETURNED PRODUCTS
If you receive a different product, it is damaged, or there is a missing item,
We apologize for the inconvenience, but please contact this email address (hello@glitchcoffee.com) with the following information within one week of arrival.
After confirming the situation, the person in charge will send you a new product at our shipping cost.
① Name ② Order number ③ Details of discrepancies
Please note that we cannot accept returns due to customer circumstances.
Once the product has been shipped, we cannot accept cancellations due to the customer's convenience.
We apologize for the inconvenience, but we will classify any cases where the order is different from what you expected, the size was wrong, the wrong quantity was ordered, duplicate orders were made, or you still want to cancel the order as customer circumstances.
If you do not complete the re-delivery procedures listed on the absence form and your package is not received and returned to you, we apologize for the inconvenience, but we ask for your understanding that we will not be able to re-ship the package.
If you are unable to receive the package because you are not home, please be sure to contact the delivery company contact information listed on the absence note to arrange for redelivery.
INTERNATIONAL SHIPPING
As of December 2021, only Hong Kong and Taiwan are supported.
*Supported areas will be expanded gradually.
As of December 2021, only Hong Kong and Taiwan are supported.
| Amount | EMS |
| ~500g | 2,400yen |
| 501g～1,000g | 3,700yen |
About international shipping | INTERNATIONAL SHIPPING INFORMATION
For overseas shipping, it takes about 1 to 2 weeks for the item to arrive.
We do not accept refunds or returns unless the product is defective.
If shipping overseas, we will use Japan Post EMS.
Please note that shipping costs vary depending on the country and order weight.
If the product does not reach you due to trouble during delivery or customs closure,
Please note that we will not be able to provide refunds or reship the product in the event of a significant delivery delay.
There are import regulations at the customs office of each country that we cannot be involved in.
Please note that import fees and taxes may be incurred due to regulations in each country.
Our shop is not responsible for paying import fees under any circumstances.
Delivery to your specified address depends on the standard delivery time of the courier in the destination country and the customs clearance time of the country, if any. Accordingly, our shop does not guarantee country-specific delivery lead times and is not responsible for delays once the package is picked up by the carrier.
Products purchased on this website will be delivered to the address specified by the customer in the "Delivery Information" field during the purchase process. The Shop is not responsible for unforeseeable delays or delays not caused by the Shop.
A confirmation email will be sent to the customer once the item has been shipped.
This email may include a link to track your shipment.
>>GLITCH COFFEE ALL PRODUCT